Services are delivered online
We do not ship physical goods. Services are delivered through your dashboard, email and phone/WhatsApp. Certificates and filed documents are shared as electronic copies.
After you pay
An order is created and a professional is assigned. We confirm the document checklist, review what you upload, and tell you if anything is missing. Our preparation time starts once we have complete documents and information.
Status updates
Your dashboard shows the stage of your order. Material steps — filing, queries from the authority, approval or rejection — are also communicated by email or phone.
What depends on the authority
Processing, queries, inspections and final decisions are made by the relevant government authority. Their timing and outcome are outside our control. We will help you respond to queries within the scope of the service you bought.
Your documents
Uploaded documents are stored privately and accessed through time-limited links only by you and the professionals working on your order. See our Privacy Policy for how long we keep them.
Completion
An order is complete when the deliverables listed on the service page (or in your quote) have been provided, or when the authority has made its final decision on the application we filed.