Legal & Policies
The policies that govern how UrbanFiling works with you and your data.
Privacy Policy
We collect the information needed to answer your enquiry and deliver the professional services you order. We do not sell personal data. We share it only with people and providers who need it to do that work, with authorities when we file on your instructions, and where the law requires.
Terms of Service
We provide professional assistance with registrations, filings and compliance. Authorities make the final decisions, so we cannot guarantee approvals or timelines. You must give accurate information. Government fees are separate from our professional fee.
Refund Policy
Professional fees for work not yet started are refundable. Work already done, government fees paid to an authority and third-party charges are generally not. Refunds are reviewed case by case and paid to the original payment method.
Disclaimer
Information on this website is general and may change. It is not legal, tax, financial, insurance or medical advice for your situation. UrbanFiling is a private professional services provider, not a government body.
Confidentiality Statement
We treat what you share with us as confidential and use it only to deliver your service. Access is limited to people who need it. We disclose information only with your consent, to authorities when filing on your instructions, or where the law requires.
Cookie Policy
We use essential cookies to run the site securely. We do not use analytics, marketing or advertising cookies, so we do not ask for a cookie choice.
Grievance Redressal
Register a complaint with the form below or by email. You get a grievance number immediately. We acknowledge within 48 hours and aim to resolve within one month.
Accessibility Statement
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA. Some areas still fall short; tell us if anything is hard to use and we will help.
Cancellation Policy
You can cancel an order at any time. Before work starts nothing is charged; after work starts, work already done is chargeable by stage. Government fees already paid generally cannot be recovered through us.
Service Delivery Policy
Services are delivered online through your dashboard, email and phone. Our time starts once documents are complete; decisions by government authorities are outside our control.
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UrbanFiling is a private professional services firm and is not affiliated with any government department or portal. Our fee is for our professional service; government fees, where they apply, are separate and paid at actuals.