If you have an account
Sign in and open your dashboard. Each order shows its current stage and the latest update from the team handling it.
Without signing in
Use Order lookup with your order number and the email address used on the order. For privacy, the lookup shows only the stage of the order — not documents or payment details.
If the status has not changed for a while
Some stages depend on a government portal or department, and their processing time is outside our control. If you think your order is stuck, raise a ticket in the Service Status category and mention your order number.
Didn't answer your question? Raise a ticket and tell us what you need. We will reply by phone, WhatsApp or email.