When a document cannot be used, the reviewer records a reason. You can see it next to the document in your dashboard.
Common reasons
- The image is blurred, cropped or too dark to read.
- The document has expired or is not the version required.
- The name or address does not match other documents in the application.
- The wrong document was uploaded for the slot.
Upload a corrected copy in the same place. If you are unsure what is needed, raise a ticket in the Documents category.
Didn't answer your question? Raise a ticket and tell us what you need. We will reply by phone, WhatsApp or email.