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Document upload is not working

Please note. General information to help you understand the rules. It is not legal, tax or financial advice for your particular case, and laws and portal procedures change; we confirm the current position before acting on your matter.

Check the file

It must be PDF, JPG or PNG and under 10 MB.
The file name should end in .pdf, .jpg, .jpeg or .png.
Password-protected PDFs cannot be uploaded.

Check the browser

Use an up-to-date version of Chrome, Edge, Firefox or Safari.
Try again after refreshing the page, or in a private window.
On a phone, make sure the browser is allowed to access files or photos.

If it still fails, raise a ticket in the Technical Support category with the file type, size, the device and browser you are using and a screenshot of any error.

Didn't answer your question? Raise a ticket and tell us what you need. We will reply by phone, WhatsApp or email.

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